Sharmistha Mandal

About Sharmistha Mandal

Experienced Senior Manager with a demonstrated history of working in the telecommunications industry. Skilled in Analytical Skills, Business Support System (BSS), Management, Strategic Planning, and Singl.eView. Strong professional with a Masters of Science in Information Technology from Sikkim Manipal University.

Experience

1. Tech Lead Technical Support

   Tech Mahindra

   Dec 2019 — Present · Mumbai, IN

   Rebus Singleview project - H3GCertified Scrum Master (CSM) and Certified Product Owner (CSPO) with 5+ years of Professional Services experience in Kanban, Scrum, Software Testing and Quality Control.• Subject Matter Expert and Senior QA Test in delivering Agile Customer experience through client engagement, empowering development teams to foster a culture of continuous improvement through 3rd party vendor/supplier stakeholder collaboration.• Expertise in writing User stories, Workflow/Process map creation & Requirement Gathering.• Strong Technical background with excellent Collaboration, Communication & Negotiation skills• Proven 3rd party vendor & Stakeholder management skills across both Business & Technology.• In charge of developing and executing manual test cases and scripts, BRD’s review, requirement gathering, change request/change management, and incident management. I have extensive experience in Functional, Ad Hoc, GUI, Retesting, Regression,(System Integration Testing) SIT and (User Acceptance Testing) UAT testing as Quality Analyst.• Good understanding of Test-Driven Development (TDD), and Behaviour Driven Development (BDD). Be able to generate Given/When/Then acceptance criteria in JIRA.• Extensive experience in Functional, Ad Hoc, GUI, Retesting, Regression,(System Integration Testing) SIT and (User Acceptance Testing) UAT testing.• Responsible for creating Test Plans and Test Summary reports and have working knowledge in the defect life cycle and agile methodologies as QA Lead.• Fostering communication among the team.

Education

• Mumbai University

  Bachelor of Art, Economics

  1996

• University of Mumbai

  Masters Diploma, Computer Science

  1998

• Vinayaka Missions University

  MBA, Marketing

• Sikkim Manipal University, Gangtok

  MSc - Master of Science, Information Technology

  2015 — 2017

Skills

• Billing
• Telecommunications
• Bss
• Resource Management
• Strategic Planning
• Billing Systems
• Singl.eview
• Business Analysis
• Operation
• Planning
• Invoicing
• Telecommunications Billing
• Testing
• Team Management
• Management
• Project Planning
• Integration
• Analysis
• Program Management
• Requirements Analysis
• Wireless
• Revenue Assurance
• Service Delivery
• Requirements Gathering
• Solution Architecture
• Vas
• Wireless Technologies