Sharmili Elangovan

Scaling world-class Product Support through people-first leadership, AI innovation, and close partnership with Product & Engineering @Chargebee

Role: Manager - Product Support at Chargebee
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Sharmili Elangovan

9+ years or Industry experience with 3+ years in Support leadership- Experience with AI leveraged support- Expertise in customer experience, people management, and support strategy- Built and managed high performing global Support teams- Supported high-value accounts- Designed and implemented Support KPIs, training, and onboarding programs- Experience working with global customers across different industries- Passionate about building scalable support strategies and driving operational efficiency- Focused on continuous improvement through data-driven insights and customer feedback-Incident Management

Experience

Manager - Product Support
Chargebee
Apr 2024 — Present · Chennai, IN
AI transformation/adoption in Support- Enterprise/Premium Support - KPI management- People coach/Mentor- Knowledge Base transformation - Hiring and Onboarding - Capacity planning

Education

St.Joseph's Institute of Management
Master of Business Administration (M.B.A.), Finance & HR
2014 — 2016

Skills

Customer Management
Problem Solving
Research
Business Development
Project Management
Training
Business Analysis
Requirements Gathering
Communication
Sales
Finance
HR Policies
Microsoft Word
Team Leadership
Microsoft Excel
Powerpoint
Management
Business Strategy
Customer Relationship Management (Crm)
Leadership
Team Management
Client Relations
Analytical Skills

Contact information

Verified work emails, personal emails, and direct dials — unlocked in one click.

Work email
•••••@chargebee.com
Personal email
•••••@•••••.com
Direct dial
+•• ••• ••• ••••

Unlock verified contacts

Free to start · No credit card required

Current company

Chargebee

Financial Services · 1.3K employees · Founded 2011 · North Bethesda, Maryland, United States

Over a decade ago, four friends set out to tackle the growing complexities of SaaS billing. What began as a shared dream quickly evolved into a mission to address the biggest hurdles facing businesses: billing complexity, revenue leakage, and missing or disconnected data to inform pricing decisions. As the world shifted from one-time transactions to ongoing customer relationships, Chargebee emerged as a flexible, agile, and elegant solution to help businesses manage recurring customer relationships and accelerate growth. Today, Chargebee is the billing and monetization platform built for the AI economy. From fast-scaling startups to global enterprises, we help companies capture, optimize, and scale revenue — no matter their GTM strategy or pricing model. Whether you’re experimenting with usage-based pricing, launching AI-powered products, or expanding globally, Chargebee gives you the flexibility and automation to grow with confidence. As the age of AI reshapes how companies deliver and charge for value, we’re excited to shape the future of monetization — one billing breakthrough at a time.

chargebee.com

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.

About Sharmili Elangovan

Experience

Manager - Product Support

Education

St.Joseph's Institute of Management

Skills

Find verified contacts for anyone on LinkedIn