Vaibhav Sharma

About Vaibhav Sharma

Certified PRINCE2 Foundation & Practitioner with 15.5 years of experience in driving…

Experience

1. Manager It-india, Middle East & Africa

   Haworth

   May 2013 — Present · IN

   Leading a team of members; managing IT Infrastructure for India, Middle East and Africa.Interfacing with the business stakeholders for IT activities pertaining to desktops, laptops, and handheld devices.Liaising with the North America (NA) IT Teams on various technical aspects Working on Remedy Tool for Incident Management, Change Management for any IT supportDesigning & developing IT Solutions for Servers, Network, Back-up; managing Servers & Network in Data Center based at Chennai.Representing & supporting IT in ISO 9001:2015 and ISO 14001:2015 of business Maintaining budget of IT Department which includes Purchasing, Budget Review, and Vendor Management Coordinating with the vendors on procurement of IT Assets and Monthly Billing such as Airtel, Tata, Dell, HP, Microsoft, and Xerox Planning, coordinating & supervising technology changes and providing technical support to resolve IT issuesDefining service standards & guidelines, governance structure that serve as benchmark for excellent service deliveryFormulating IT Strategies for AOP (Annual Operation Planning) and LRP (Long Range Planning) in coordination with organizational strategic direction; driving growth and increase in the organizations\' finances and earningsGrooming, mentoring & monitoring the performance of team members to ensure efficiency in processDeveloping competency among the team members; managing appraisal process across the levels and conducting interviews to recruit the right talent & resources. Setting out standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLAs.

Skills

• Troubleshooting
• IT Service Management
• Microsoft Exchange
• Polycom Video Conferencing
• Team Leadership
• Project Management
• Network Administration
• Computer Hardware
• Technical Support
• IT Audit
• IT Operations
• Mobile Technology
• Vendor Management
• Video Conferencing
• Dns
• Integration
• Cisco Technologies
• Microsoft Technologies
• Windows 7
• Vendor Relationships
• Technology
• Information Technology
• Java
• Software Installation
• Servers
• Crm
• Itil
• IT Strategy
• Operating Systems
• Windows Vista
• IT Recruitment
• Blackberry Enterprise Server
• Project Planning
• IT Solutions
• Pre-Sales
• Windows
• Infrastructure
• Active Directory
• Xp
• Windows Server