Ritesh Sharma

About Ritesh Sharma

With over 5 years of experience in US Healthcare Revenue Cycle Management (RCM), I am passionate about driving operational excellence and enhancing client satisfaction. My expertise lies in optimizing billing processes, improving team productivity, and managing client relationships, all while ensuring compliance with healthcare regulations. Through various roles in healthcare and customer service, I’ve demonstrated an ability to lead large teams, manage complex workflows, and implement innovative solutions that have a measurable impact on key performance indicators.In my recent role as an Assistant Call Center Manager at Teleperformance, I led a team of 6 team leaders and over 100 agents in handling RCM processes, including billing, verification, and compliance. I focused on strategic improvements, such as reducing Average Handling Time (AHT) by 15% through custom-built tools like the URO Bundle Kit and Write Off Calculator. These solutions not only improved efficiency and billing accuracy but also earned me the Teleperformance Star Award in 2023 and 2024 for exceptional performance in client satisfaction and team leadership. My role required a data-driven approach to problem-solving, ensuring that we met and exceeded client KPIs while maintaining a high standard of service quality.As an Assistant Manager in Customer Care, I managed a team of 30-35 agents, overseeing productivity, quality, AHT, and attrition. By creating an onboarding program, I reduced the ramp-up time for new hires by 30%, enabling them to reach KPI targets faster. I also developed a client feedback loop that allowed us to proactively address client needs, which strengthened client retention and improved satisfaction. This experience honed my skills in data analysis, process audits, and employee engagement, all of which are essential in today’s customer-centric and regulatory-driven environment.Beyond leadership, I bring a solid technical skill set to every project. Proficient in ERP systems, payer portals (Availity, One Health, Zirmed, Waystar), and advanced Excel functions (including macros and data validation), I leverage these tools to streamline processes, reduce manual workload, and improve data accuracy.As I look to the future, I am committed to advancing my expertise by achieving Six Sigma certification, enabling me to further improve process efficiency and quality standards within healthcare RCM. I am always open to connecting with like-minded professionals or exploring opportunities to leverage my skills in a forward-thinking organization.

Experience

1. Assistant Manager

   Sagility

   Mar 2026 — Present · Indore, IN