Divya Sharma
Experienced Customer Service Executive with 6+ months of work experience in resolving customer queries.
- Role
- Assistant Executive Customer Service - Operations at iEnergizer
- Location
- Ayodhya, UP, IN
- LinkedIn followers
- 500 followers
About Divya Sharma
I am an Experienced Customer Service Executive with 6+ months of work experience in…
Experience
Assistant Executive Customer Service - Operations
May 2024 — Present · Noida, IN
Delivered Exceptional Customer Support by maintaining a 95% customer satisfaction rate through prompt query resolution and effective communication.• Streamlined Operations by identifying inefficiencies and implementing process improvements, resulting in a 15% increase in overall efficiency.• Ensured Compliance with SLAs by consistently meeting ticket resolution deadlines and maintaining a 100% ticket closure rate.• Maintained Data Accuracy by effectively managing customer records in CRM tools, ensuring 100% precision in data entry and updates.• Collaborated with Teams to resolve escalations and provide training support for new hires, reducing onboarding time by 25%.
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