Abhimanyu Sharma
Sprinklr l Ex OYO, IITR
- Role
- Senior Technical Program Manager at Sprinklr
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abhimanyu Sharma
Results-driven Product & Strategy professional with 7 years of experience in SaaS product…
Experience
Senior Technical Program Manager
Jan 2021 — Present · Gurugram, IN
Community Forum Program: Managed an program for a global leader in electronics, overseeing a community support platform with around xM unique monthly visitors. This involved ensuring smooth operations, introducing new features, and resolving client-raised issues.Customer Sentiment and Product Insights: Directed a program to extract customer sentiment and product insights from xM quarterly surveys in 12 languages. Responsibilities included managing AI model training, deployment, and maintenance.AI-Powered Chatbot Solutions: Led the planning, client communication, and delivery of AI models for chatbot implementations for multiple high-value enterprise clients, culminating in a combined commercial value exceeding $xM.Product Development: Collaborated closely with product teams to develop features that enabled seamless data uploads, efficient insight generation, and comprehensive reporting.DevOps Program Management: Implemented Jira Kanban for task tracking and OKR setup for a team of 30+ engineers, covering security, improvements, proactive maintenance, and cost optimization tasks. Additionally, managed PagerDuty alerts tracking, planning actions, and metrics monitoring.
Education
Khan Academy
SQL : Querying and managing data
2017 — 2017
Indian Institute of Technology, Roorkee
Integrated M.Tech in Geophysical Technology, Geophysical Engineering
2012 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.