Sharma Garima
ServiceNow Trainer | Consultant
- Role
- Servicenow Consultant at Accenture
- Location
- Jaipur, IN
- LinkedIn followers
- 500 followers
About Sharma Garima
Experienced corporate trainer and software engineer with a track record in the information technology and services sectors. Service NOW Administrator, Service Now ITSM, ITBM, ITOM, Integration, Service Now Performance Analytics, Virtual Agent and CMDB expertise. Areas of training delivery include: ServiceNow ITSM, ITBM, ITOM, CSM, FSM, CMDB, Service Portal & ITIL Other related processes, technologies and tools.
Experience
Servicenow Consultant
Jun 2019 — Present · IN
Delivered ITSM transition and transformation projects for clients world-wide. Deliverables included:\\\\n\\\\n1. Plan the project roadmap based on agreed scope and go-live dates\\\\n2. Understand the client’s As-Is IT Service Management System and benchmark against best practices\\\\n3. Development and documentation of the To-Be ITSM processes (like Incident, Problem, Change, Service Request, Knowledge, Asset, Configuration etc.) and obtain client sign-off\\\\n4. Develop Functional Requirements of the post-transformation ITSM tool (like ServiceNow, Remedy etc.) in concurrence with the client\\\\n5. Coordinate with Tools team to get the ITSM tool customized and configured as per designed FRS\\\\n6. Perform end-to-end testing of the tool and ensure 100% process adherence\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
SKIT Jaipur
B.Tech
2010 — 2014
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