Deepika Sharma
Customer Success Manager @TERAGO
Signup · Get unlimited contacts
WORK HISTORY
Customer Success Manager @TERAGO
Toronto, ON, CA
Oversee and manage high-value accounts throughout their lifecycle.• Maintain and accurately update customers\' documentation in CRM and reporting tools.• Handle sensitive account issues and requests with care and diligence.• Educate customers on TeraGo\'s portfolio of services and solutions.• Drive an exceptional customer experience by optimizing processes and monitoring customer satisfaction metrics.• Contribute towards revenue expansion by upselling and cross selling the services to the customers.
EDUCATION
Sharda University
Bachelor's in Journalism & Mass Communication, Journalism & Mass Communication
Neugal Public Senior Secondary School
High School Diploma
ABOUT DEEPIKA SHARMA
With a strong background in managing high-value accounts, I excel at supporting client success and driving ongoing business growth. My experience includes overseeing accounts, maintaining documentation in CRM system, and addressing sensitive customer needs with care and professionalism.I focus on educating clients on available services. I am committed to enhancing the customer experience by refining processes, monitoring satisfaction metrics, and proactively resolving issues.My passion lies in building meaningful client relationships, identifying opportunities for upselling and cross-selling, and contributing to revenue expansion. I remain dedicated to delivering exceptional service, strengthening long-term partnerships, and consistently exceeding expectations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.