Shari Koch

Coporate Trainer @Sonder Health Plans

Training Design & Implementation: Designed, developed, and implemented comprehensive training curricula for various departments, covering multiple platformso Genesys, SalesForce, Beacon Enrollment Management, Beacon Utilization Management, Mirra, MD Flow, Monument, Provider Lenz and Nation’s Benefits Refresher Training: Created and delivered specific detailed training on Grievances and Appeals to increase call center staff understanding and reduce the total amount of escalations. Training Facilitation: Conducted face-to-face, virtual, one-on-one, small group, and classroom training sessions with ~ 4 participants, ensuring consistent training and knowledge retention Cross-Department Collaboration: Partnered with department directors across the organization to develop and refine training materials