Sharif Akram
Cloud Computing | Customer Service | MBA
- Role
- Service Experience Representative at Nordstrom
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Sharif Akram
Incoming Helpdesk Support professional at VITAS Healthcare with a strong background in…
Experience
Service Experience Representative
Nov 2023 — Present · Aventura, FL, US
Troubleshoot POS systems and Verifone credit card terminals, creating support tickets for escalations using ServiceNow.• Exceed KPIs by maintaining an 80% e-receipt rate and achieving at least one credit card opening attempt per quarter.• Consistently deliver exceptional service, earning at least two positive customer surveys per month, with no recorded negative feedback.
Education
Tennessee State University
Bachelor’s Degree, Business Administration and Management, General
2003 — 2010
Atlantic Technical College
Certificate of Completion, Cloud Computing and Virtualization
Nova Southeastern University
Master of Business Administration (M.B.A.), Supply Chain Management
2015 — 2018
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