Mohammad Sharif Mirzada

About Mohammad Sharif Mirzada

Let\'s connect and explore how technology can drive success together! I have extensive experience working with MacOS, Windows, Linux, and Chrome OS, with strong skills in troubleshooting hardware and software issues for desktops, laptops, and mobile devices. My expertise includes system imaging, IT asset management, and proficiency in tools like Active Directory, SCCM, Intune, Azure, and ServiceNow. Providing end-user support and resolving IT issues efficiently is one of my key strengths, and I have also managed IT inventory while ensuring proper disposal of e-waste. Throughout my career, I have handled onboarding and offboarding processes, configured and maintained network devices such as MikroTik routers and wireless access points, and contributed to training new employees. With a background in IT support across fast-paced environments, I am passionate about technology and continuously strive to learn and adapt to new advancements.\"

Experience

1. IT Support Specialist

   HCLTech

   Sep 2022 — Present · US

   Operating Systems: Expertise in MacOS, Windows, Chromebook, and Linux. Skilled in OS installation, updates, upgrades, and troubleshooting.Troubleshooting & Support: Skilled in Mac, iOS, Windows, Chrome OS, and Android troubleshooting; provides support, triage, and escalation.End-User Assistance: Experienced in face-to-face support to solve IT problems and handle onboarding/off boarding tasks.System Imaging: Proficient in imaging desktops and laptops across various platforms for consistent and efficient deployments.Application Proficiency: Experienced with AD, SCCM, Intune, Azure, Service Now, Slack, Jira, Google Suite, Okta, Duo, and JAMF to enhance productivity.Hardware Knowledge: Extensive experience with installation, configuration, and maintenance of desktops, laptops, printers, and peripherals.Technical Support: Diagnose and repair MacOS, Windows, and Linux issues, enhancing system uptime and user productivity.Hardware & Software Maintenance: Manage deployment and maintenance of hardware and software for desktops and mobile devices.Inventory Management: Ensure IT cabinets and vending machines are stocked with essential supplies and components.Equipment Collection: Collect and secure IT equipment during terminations and upgrades, maintaining data security.Application Support: Provide expert support for applications, ensuring efficient workflows and a smooth user experience.