Sharice Cook
Passionate Customer Experience Leader with over 15 years experience
- Role
- Senior Manager Customer Experience at Ciena
- Location
- Windsor Mill, MD, US
- LinkedIn followers
- 500 followers
About Sharice Cook
Experienced leader with a demonstrated history designing strategies to improve customer experience (CX). Influential in helping organizations understand the connection between customer and employee experience, including how it impacts company success. Extensive experience in various industries for both B2C and B2B companies. Accomplished professional skilled in Voice of Customer Programs, Project Management, Quantitative and Qualitative Analysis, Relationship Building, Process Improvement, Customer & Employee Experience, Call Centers & Call Center Metrics, Training & Development, Internal & External Communications, Sales, and Team Building.
Experience
Senior Manager Customer Experience
Aug 2022 — Present · US
Education
University of Maryland Global Campus
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
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