Shari Wright

Call Center Manager @Nobilis Health Corp

Houston, TX, US

Establishes the operational course by developing administrative policies/procedures and performance standards to inspire a team of Patient Referral Coordinators to drive revenue by creating brand advocates. Works in close conjunction with the marketing department and third party vendors to devise solutions to maximize the identification of viable leads and monitors lead handling for compliance in accordance with performance standards and HIPAA regulations. Implements a quality assurance program to assess call quality and discover opportunities for performance improvements. Creates scripts and email communications for all major healthcare campaigns and coaches team members on the art of overcoming objections to secure appointments.

Drake University

Bachelor's Degree, Journalism