Shari Hinnen
Senior Manager Corp Infrastructure (EUC)
- Role
- Manager Euc at Paylocity
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Shari Hinnen
EUC Manager with 10+ years of Management experience and 20+ years in IT spread over…
Experience
Manager Euc
May 2018 — Present · Schaumburg, IL, US
Manage and coach a team of direct reports with an emphasis on user experience, team collaboration, productivity, and optimal levels of efficiency. Additional responsibilities include hardware forecasting, annual budget planning, and acquisitions. Oversee the Service Desk, Deskside Support, and Asset Management team’s incident management and support activities to ensure optimal service delivery, customer satisfaction, and meet internal SLA’s. Develop programs and practices that promote user technical knowledge and proficiency to minimize reliance on technology support and optimize user productivity and satisfaction. Serve as an escalation point to help prioritize and resolve complex or urgent issues and incidents. Provide leadership through performance management, coaching, recognition, and development. Developed key relationships with internal and external business and technology partners to sustain an innovative environment and react to changing business needs. Prepare and manage a multimillion-dollar budget for enterprise software and hardware assets.
Education
University of Northern Colorado
Marketing
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