Shari Avinger

Senior Support Program Manager @Oracle

Colorado Springs, CO, US

EMAILS

s••••••••@oracle.com

MOBILE NUMBERS

+15•••••••88

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WORK HISTORY

Jun 2017 — Present

Senior Support Program Manager @Oracle

View department →

CO, US

Implement and manage all part of the client experience within Support. Working with Tier 1 customers with locations, including Oracle’s largest Food & Beverage customer. Interact with Customer’s Senior Management, members of staff to improve customer satisfaction and anticipate customer needs. Generate and implement relevant, meaningful processes to meet client expectations. Develop working relationships and collaboration with peers. Contribute to the on boarding, training and mentoring of new team members.

EDUCATION

N/A

College of Southern Nevada

AAS, Accounting

SKILLS

HotelsForecastingCold CallingKey Account ManagementPosIncome StatementFood & BeverageSales OperationsCustomer RetentionProfessional ServicesE-CommerceCustomer ServiceProduct ManagementRestaurantsLeadershipP&L ManagementCustomer SatisfactionTrainingNew Business DevelopmentDirect SalesAccount ManagementStrategic PartnershipsLead GenerationTeam LeadershipVendor ManagementHospitalityContract NegotiationSellingStart-UpsBusiness DevelopmentBudgetsSales ProcessBusiness AnalysisPricingSalesSaasBusiness IntelligenceRetailB2bDatabases

ABOUT SHARI AVINGER

Over 30 years’ experience in the Hospitality arena, Implementation and Project Management roles in dozens of new property openings and upgrade initiatives. Account management of National Enterprises. 10 years as the Company liaison to the Nevada Gaming Control Board. Specialties: Customer Advocacy, Customer Support, Hospitality reporting and accounting, POS database configuration, Gaming requirements, Operations, Project and Account Management.

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