Sharene van Dusen

Experience

1. Sr Specialist, Account Management

   HARMAN International

   Jul 2015 — Present · Farmington Hills, MI, US

   Manage global pricing strategies for car audio and connected car systems in SAP and master price list documents.Develop and maintain monthly invoice price checks, ensuring the accuracy of purchase orders and audit certifications.Establish and implement customer guidelines and internal protocols for payment processes.Consistently maintain accounts receivable under 3% for five consecutive years.Lead weekly cross-functional team meetings to review program status and drive continuous improvement initiatives.Oversee tooling and packaging reimbursement processes.Manage annual price reduction negotiations and implementations.Serve as primary liaison for Customer Business Unit (CBU) activities, including product development, availability, quotations, invoicing, order processing, and shipment.Handle day-to-day account management, maintain strong customer relationships and address internal and external requests promptly.Create and manage SAP documents for customer setup, coordinating with relevant departments.

Education

• Michigan State University

  BS