Sharek Rendon

IT Service Desk Technician @Millennium Physician Group

Hialeah, FL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2025 — Present

IT Service Desk Technician @Millennium Physician Group

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Fort Myers, FL, US

Support users across clinical and corporate environments, providing Tier 1–2 assistance via phone, remote tools, and tickets- Manage and resolve tickets using Halo ITSM, ensuring timely responses and meeting SLA targets- Use Kaseya, VSAX, Microsoft Intune, Entra ID, and O365 Admin Center to monitor endpoints, push updates, and handle user provisioning- Install, configure, and maintain Windows OS, endpoint encryption, antivirus software, and clinical applications to ensure performance and security- Maintain HIPAA compliance through identity verification and secure system access support.

ABOUT SHAREK RENDON

Hi! I’m Sharek Rendon, an IT professional fluent in both English and Spanish, with…

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