Sharee Pullett-Kollmorgen

About Sharee Pullett-Kollmorgen

As a detail-oriented and customer-focused Claims Adjuster, I bring a strong foundation in project management and regulatory compliance to the dynamic world of insurance claims. My experience leading benefits administration and navigating complex regulatory landscapes has equipped me with the analytical skills and strategic mindset essential for evaluating claims, ensuring accuracy, and delivering fair outcomes.I thrive in fast-paced environments where empathy, precision, and clear communication are key. My background in managing cross-functional teams and implementing cost-effective solutions translates seamlessly into assessing damages, coordinating with stakeholders, and resolving claims efficiently. I am passionate about delivering exceptional service and maintaining compliance with industry standards and legal requirements.Currently seeking opportunities to contribute to Progressive’s mission of providing best-in-class claims service, I’m excited to apply my leadership, problem-solving abilities, and commitment to continuous improvement in a role that makes a real impact.Notable ImpactsManaged customer accounts and PBGC pension plan reporting in full compliance with federal regulations, including ERISA, showing strong legal and documentation expertise.Consistently exceeded monthly KPIs by applying data-driven strategies, logistics planning, and performance analysis—skills directly applicable to claims evaluation and resolution.Improved operational efficiency by leveraging CRM systems to streamline task coordination and enhance customer experience—critical for managing multiple claims and maintaining service excellence.Core CompetenciesClaims Investigation & ResolutionRegulatory Compliance (ERISA, PBGC, Insurance Standards)Customer Service & CommunicationData Analysis & ReportingProject & Case ManagementStakeholder CoordinationCost-effective Problem Solving

Experience

1. Claims Generalist Associate

   Progressive Insurance

   Feb 2025 — Present

   Resolved personal auto claims with discretion and independent judgment. Investigated policy coverage and liability, negotiated settlements, and ensured timely and accurate claims processing. Delivered exceptional customer service while maintaining compliance with licensing and regulatory standards. • Investigated and assessed personal auto claims, interpreting policy coverage and determining liability. • Conducted interviews and gathered documentation from customers, agents, and witnesses. • Identified potential fraud and referred cases for investigation. • Negotiated settlements and managed claims inventory, including documentation and payment issuance. • Collaborated with adjusters on property damage cases and subrogation referrals. • Delivered proactive communication and support to customers, enhancing satisfaction and loyalty.

Education

• Drake University

  Master of Public Administration - MPA

• Cleveland State University

  Bachelor's degree, Public Safety Management

• Cuyahoga Community College

  Associate of Arts - AA, Liberal Arts and Sciences/Liberal Studies

Skills

• Air Traffic Control
• Avid Media Composer
• Call Center
• Camera Operating
• Radio
• Radio Broadcasting
• Negotiation
• Microsoft Office
• Windows Movie Maker
• Radio Producing
• Social Media
• Customer Service
• Debt Collection
• On-Air Experience
• News Writing
• Voice Tracking
• Backpacking
• Board Operation
• Broadcast
• Radio Host
• Microsoft Excel
• Adobe Audition