Shardul Pacherkar
IT Regional Lead | 11+ Years in EUC | End-User Support Optimization | IT Infrastructure | Team Leadership | Cloud Solutions | Driving Digital Transformation in Mumbai | ITIL 4 Certified | PMP Fundamentals
- Role
- IT Regional Lead at Onclusive
- Location
- Thane, IN
- LinkedIn followers
- 500 followers
About Shardul Pacherkar
IT Leader | Cloud & Infrastructure Specialist | IT Service Management With over a decade of experience in IT operations, cloud infrastructure, and service management, I thrive in optimizing IT ecosystems to drive business efficiency. My expertise spans ITIL process management, Azure cloud solutions, and IT infrastructure optimization—helping organizations enhance performance while reducing costs. Currently serving as an IT Regional Lead at Onclusive, I oversee strategic IT operations, implement ITIL best practices, and drive cloud transformations to ensure seamless service delivery. I have successfully led cloud migrations, cost-saving initiatives, and IT support optimizations, improving efficiency while fostering a secure IT environment. Core Expertise: ITIL Process Management (Incident, Change, Service Delivery) Cloud Solutions (Azure, Intune, Active Directory) IT Infrastructure Optimization & Cost Management IT Security & Compliance (MFA, VPNs, Conditional Access) Project Management (Agile, Waterfall) ServiceNow, JIRA, Power BI, SCCM I am passionate about leveraging technology to solve complex challenges, streamline IT processes, and lead high-performing teams. Always eager to connect, share insights, and explore innovative IT strategies.
Experience
IT Regional Lead
Aug 2023 — Present · Navi Mumbai, IN
Participates in problem reviews, root cause analysis, trend analysis and audits.•Identify and investigate service-related problems via issue management process in addition to implementing or escalating corrections as appropriate.•Collaborate with teams to provide root cause analysis and corrective action taken for the gaps identified.•Develop/manage reports/dashboards in ServiceNow, JIRA and Power BI. Manage access to ServiceNow knowledge database.•Support quality meetings to improve the customer experience such as working on monthly ageing data, and monthly breach analysis data.•Manage on-boarding/off-boarding of ESC agents.•Intune Support and Management
Education
Mumbai University Mumbai
Bachelors in Computer Applications
2016 — 2019
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