Shardul Gosavi
Account Manager @Wayfair
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WORK HISTORY
Account Manager @Wayfair
Berlin, DE
Transformed a challenging client portfolio into a high-growth, high-retention business segment, driving 156% YoY portfolio growth and revitalising inactive partnerships through strategic account management, operational optimisation, and service excellence.Strategic Partnership Management & Business Growth- Revitalised disengaged clients, converting them into long-term strategic partners through tailored engagement and trust-building initiatives- Strengthened client retention, achieving an NPS score of 9/10 and a 4.5/5 rating for account management excellence- Spearheaded client-centric strategies, leading 8 suppliers to more than double their volume and ensuring sustainable growth.Operational Optimization & Value-Driven Advisory- Designed a self-service dashboard for real-time supply chain visibility, reducing client dependency on manual updates- Advised on cost-saving strategies, successfully recovering €350K in receivables and mitigating $180K in penalties through risk analysis- Led prepull logistics solutions, optimizing warehouse flow and reducing client demurrage costs while enhancing operational agility.Bridging Client Expectations & Service Excellence- Acted as a trusted advisor, aligning supplier needs with business capabilities to drive mutually beneficial outcomes- Championed proactive issue resolution, ensuring 100% contract fulfillment for key partners despite initial system challenges.With a data-driven, results-focused approach, I specialize in redefining partnerships, driving service loyalty, and aligning business operations with client needs to foster long-term growth and impact.
EDUCATION
S.N.B.P.College of Arts, Commerce & Science,Pune
Higher Secondary Certificate
Veermata Jijabai Technological Institute (VJTI)
Bachelor of Technology - B.Tech, Production Engineering
Hochschule für Technik und Wirtschaft Berlin
Master of Business Administration and Engineering, Lean Management
New English School, Satara
Secondary School Certificate
ABOUT SHARDUL GOSAVI
I specialise in driving business growth, optimising processes, and strengthening strategic partnerships through a blend of analytical insight, operational efficiency, and data-driven solutions. By leveraging Lean methodologies, automation, and data analytics, I have transformed complex challenges into opportunities—enhancing portfolio performance, increasing retention, and unlocking new revenue streams. My expertise spans stakeholder success, process excellence, and cross-functional collaboration, ensuring sustainable business impact through cost recovery, risk mitigation, and operational agility. With a results-driven mindset and a passion for continuous improvement, I thrive in dynamic environments where strategy meets execution, and innovation drives impact. Key Expertise: Strategic Partnership & Business Growth Lean Process Management & Automation Operational Optimisation & Cost Efficiency Stakeholder Engagement & Cross-Functional Leadership Data-Driven Decision Making & Tech-Enabled Solutions
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