Shardul Desai
Product @ Amex | Customer experiences, AML, KYC and Tech
- Role
- Sr Associate Product Manager at American Express
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Shardul Desai
Shardul is currently working as a Product Manager at American Express. He manages customer onboarding experiences for Amex products.Shardul’s primary focus is driving card adoption and customer delight by designing user centric experiences and building responsive and robust systems. He is also responsible for maintaining compliance with the regulatory matrix of different markets, a critical function for any company operating in the finance sector.Previously, Shardul has worked as a Product Engineer at DroneStark Technologies, designing and deploying UAVs and other unmanned robotic systems. He has also worked at Parallel Wireless as a software engineer for 4G telecommunication systems.Shardul holds a Master’s in Business Administration from NMIMS, Mumbai and a Bachelor’s in Technology from College of Engineering, Pune.He is experienced in Agile product management, systems design and software development. His other interests include embedded electronics, reading and writing.
Experience
Sr Associate Product Manager
Jul 2023 — Present · Gurugram, IN
Enabled key acquisition journeys to bring in 25K new commercial card accounts and $57M yearly revenue• Built and scaled Selfie based eKYC in four markets to prevent fraud and improve customer experience• Upgraded Global Card Transfer process to boost eligibility by 40%, helping retain high value customers• Spearheaded cross functional initiatives to enhance regulatory compliance in APAC markets• Collaborated with technology, design, business and operations teams to deliver key initiatives• Executed multiple AB tests to understand customer friction points and optimize acquisition journey
Education
Dr. S. Radhakrishnan Vidyalaya
X
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Master of Business Administration - MBA
2021 — 2023
Pace Junior Science College
XII
SBM
Master of Business Administration
COEP Technological University
Bachelor of Technology (B.Tech.), Electonics and Telecommunication
2013 — 2017
College of Engineering, Pune (COEP)
Bachelor of Technology
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