Sharda Sharma
AGM - Customer Experience at Reliance Retail | Ex - Future Group | Ex - Bharti Airtel
- Role
- Assistant General Manager at Reliance Retail
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sharda Sharma
A confident and self motivated professional with 18 years of experience in field of Customer Service in various sectors such as Telecom, Banking and Retail. Well focused and determination of driving the team to achieve the process targets Working towards Process improvement and new projects on customer service experience. Well versed with Process and Call center set up. Setting up of Training Modules and SOPs for customer care.
Experience
Assistant General Manager
Apr 2023 — Present · Mumbai, IN
Education
Mumbai University Mumbai
Master of Business Administration (MBA)
Skills
- Vendor Management
- Management
- Operations Management
- Team Management
- Leadership
- Customer Satisfaction
- Customer Service
- Performance Management
- Crm
- Call Centers
- Business Development
- Market Research
- Retail
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.