Sharat R.

About Sharat R.

Highly accomplished IT leader with 22+ years of experience in client engagement, service delivery management, and process improvement across US and European markets. Able to lead and motivate teams, drive operational efficiency, and deliver exceptional results. Expertise in IT infrastructure projects, transitions, quality and security audits, and Lean methodologies. Adept at building strong client relationships and fostering a positive work environment. Seeking a challenging and impactful leadership role.

Experience

1. Service Delivery Manager

   Capgemini

   Oct 2019 — Present · Mumbai, IN

   Transition and set up a team of 22 consultants delivering Application Modernization, Application Support and Infra Support at a short notice across multiple locations, to ensure that the Capgemini can deliver contractual agreementWithin a span of a year got multiple client appreciations for the delivery teamStreamlined existing client processes to ensure operational efficiencyMy team won 2nd position in a Hackathon Event at BU level by developing an MVP in collaboration with the client and for the client.

Education

• University of Mumbai

  Bachelor of Commerce (B.Com.)

  1995 — 1998

Skills

• IT Infrastructure Operations
• Microsoft Excel
• Customer Service
• Process Consulting
• Microsoft Office
• IT Strategy
• IT Service Management
• Change Management
• Process Excellence
• Incident Management
• IT Operations Management
• Team Management
• Management
• Business Process Improvement
• Service Management
• Service Delivery
• Business Analysis
• Lean Transformation
• IT Operations
• Business Process Design
• IT Management
• Management Information Systems (Mis)
• Lean Thinking
• Requirements Analysis
• Process Improvement
• Presentation Skills
• Outsourcing
• Performance Management
• Itil
• Project Management
• Business Process