Sharath Krishnaraj

Techno-Functional Leader | Enterprise Salesforce Transformation | Trusted CXO Advisor | Driving Customer Experience & Digital Growth

Role: Engineering Director at American Express
Location: Bengaluru, KA, IN
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

About Sharath Krishnaraj

Over the past 16+ years, I’ve helped global enterprises transform customer experience at scale by aligning technology, strategy, and people.I specialize in Salesforce-driven enterprise transformations, guiding CXOs and cross-functional teams through complex change—balancing platform governance, adoption, and innovation.Highlights include:• Delivering Customer 360 visibility and adoption gains across 20+ markets globally.• Modernizing DevOps & release practices, accelerating time-to-market while reducing costs.• Upselling and embedding new Salesforce innovations to drive productivity and data-driven engagement.• Mentoring high-performing teams, improving retention and building future leadership pipelines.I thrive at the intersection of strategy and execution, translating ambitious business goals into scalable, future-proof digital experiences.

Experience

Engineering Director
American Express
Jan 2024 — Present · Bengaluru, IN
Led delivery and strategic evolution of 15+ Salesforce applications across 10+ orgs, ensuring platforms are resilient, scalable, and aligned with enterprise priorities.Directed 3 engineering teams supporting core business functions in a multi-org environment, driving adoption, efficiency, and business value.Negotiated $1M+ in annual license savings through SELA agreement review while right-sizing platform usage across the enterprise.Championed adoption of Salesforce innovations—Sales Account Plans, Action Plans, Next Best Actions—to enhance productivity and data-driven engagement.Optimized team structure and talent retention, increasing colleague-to-contractor ratio and strengthening succession planning.Built vendor partnerships to align delivery with business KPIs and reduce operational overhead.Embedded security, compliance, and audit readiness across application lifecycle in collaboration with InfoSec and Risk teams.Served as trusted advisor to product owners and stakeholders, guiding platform strategy, governance, and transformation initiatives.

Education

RV College Of Engineering
B.E, ISE
2005 — 2009
RV College Of Engineering
Bachelor of Engineering - BE, Information Technology

Skills

Consulting
Force.com
Apex
Visualforce
Salesforce.com
Rest
Salesforce.com Certified Developer
Apex Programming
Visualforce Pages
Core Java
Javascript
Pre-Sales
Java
Sql
Unix
Soap
Cloud Computing
Crm
Integration
Business Analysis
Solution Architecture
C++
Customer Relationship Management (Crm)

Contact information

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Work email
•••••@americanexpress.com
Personal email
•••••@•••••.com
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Current company

American Express

Financial Services · 10K employees · World Financial Center, 200 Vesey Street, New York, NY, 10285, US

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus

americanexpress.com

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