Sharath Krishnamurthy
Automation Leader/Delivery Head
- Role
- Automation Delivery Head at Capgemini
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sharath Krishnamurthy
Strategic and visionary leader with over 24 years of experience in software development…
Experience
Automation Delivery Head
Apr 2022 — Present · Bengaluru, IN
In my current role as IA Lead at Capgemini, I oversee the end-to-end delivery of Intelligent Automation projects, focusing on RPA, AI/ML, and GenAI. I manage a portfolio of 8 platinum clients and 35 strategic accounts across North America and APAC, ensuring alignment with client objectives and driving operational excellence. My responsibilities include leading the design and deployment of AI-powered chatbots, developing strategic roadmaps for automation initiatives, and implementing performance tracking systems to enhance project visibility and execution excellence.Achievements: I successfully led a call deflection program that improved customer engagement and achieved a call containment rate of 30%. Additionally, I spearheaded automation solutions that resulted in $15 million in annual operational cost savings and delivered 500 automation projects within set timelines, significantly enhancing client satisfaction and retention.
Education
Mangalore University
Master's degree
1996 — 1998
The University of Texas at Austin
Postgraduate Degree
2020
Kuvempu University
Bachelor's degree
1993 — 1996
Skills
- Qtp
- Testing
- Quality Control
- Sdlc
- Pmp
- Testpartner
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