Sharath Subramanyam
Principal Director, Accenture | CCaaS Transformation Leader | Driving Enterprise CX Modernization, AI-Led Automation & Global Migrations | Delivering Measurable Business Value
- Role
- Management Consulting Principal Director at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sharath Subramanyam
With over two decades of experience in consulting, architecture, and large-scale implementation of contact center and telephony solutions, I specialize in leading enterprise-wide transformation initiatives focused on AI Driven cloud-based contact center modernization.I work with global clients to translate complex business challenges into scalable, future-ready solutions—combining strategic vision, value-based business case development, and disciplined program execution. My expertise spans CCaaS transformation, omnichannel routing, speech analytics, conversational AI, CRM integrations, and cloud telephony.Having led end-to-end lifecycle delivery of large global deals, I bring deep proficiency across platforms including Genesys Cloud, Amazon Connect, NICE CXone, Cisco, Avaya, and other legacy ecosystems—enabling seamless migration strategies and operational excellence.I am passionate about enhancing customer experience, improving operational efficiency, and delivering measurable ROI through intelligent contact center transformation.
Experience
Management Consulting Principal Director
Nov 2025 — Present
Education
St. Mira's High School
SSLC, English
1989 — 1999
Visvesvaraya Technological University
BE, Telecommunications Engineering
2001 — 2005
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