Sharath Chandra E.
Senior Analyst
- Role
- Senior Analyst at HCLTech
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Sharath Chandra E.
Dynamic, Result Oriented and Seasoned professional with an impeccable career record of 6+ years finessing concurrent and multiple efforts in Business intelligence, Process analysis & customer service managing escalations, Finance, billing, payments, identifying areas to increase efficiency and automation of process.
Experience
Senior Analyst
Apr 2024 — Present · Hyderabad, IN
Orchestrated comprehensive knowledge transfer (KT) sessions, ensuring a seamless transition ofproject knowledge and maintaining operational continuity. Developed and maintained detailed run books, providing clear operational guidelines andtroubleshooting procedures, enhancing team efficiency. Resolving P1 to P4 tickets through service now on priority basis as per SLA. Also assigning tickets andcreating tickets to the concern department.Managed projects independently without direct management support and successfully deliveringprojects on time. Lead for four applications including Finance and operations.Conducting research to ensure issue resolution identifying and escalating the issue to the concerneddepartment. Collaborating with stakeholders to understanding business needs and objectives. Document andvalidate requirements, ensuring they are clear, concise, and actionable. Handling team and trained on for applications for support. Working closely with Clients and other key stakeholders to drive business initiatives and achieveorganizational goals. Reporting to Management and providing regular updates and status on project and any issues thatarise.
Education
Vivek Vardhini Arts and Science College
Bachelor of Commerce - BCom
Robert Peter High School
SSC
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