Sharanya Molugu
Customer Success Manager | SaaS | Client Delivery & Retention, Product Adoption & Revenue Growth
- Role
- Associate Manager - Customer Success at Ceipal
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sharanya Molugu
Customer Success Manager with 5+ years of experience in SaaS-based customer success, client engagement, and strategic account management. Currently working as an Associate Manager – Customer Success, managing enterprise and mid-market customers across global regions including India, US, and UK.I specialise in customer retention, churn reduction, product adoption, escalation management, and customer value delivery. In my current role at CEIPAL Software, I lead and mentor Customer Success teams, manage high-value accounts, conduct QBRs / Strategic Business Reviews, and build Mutual Value Plans aligned to customer business outcomes.I work closely with Sales, Product, Engineering, Enablement, and IT teams to identify risks early, improve customer health scores, and drive renewals and expansion opportunities. I have hands-on experience with Customer Success platforms and CRM systems such as Totango and CEIPAL, using data-driven insights to improve engagement and satisfaction.Known for leading high-impact initiatives including win-back campaigns, adoption programs, and escalation frameworks that have significantly improved customer retention, revenue growth, and service efficiency.
Experience
Associate Manager - Customer Success
Feb 2025 — Present · Hyderabad, IN
Lead and mentor a team of Customer Success Executives managing global SaaS customersOwn strategic customer relationships and act as the escalation pointDrive customer retention, renewals, and product adoptionConduct QBRs and deliver Mutual Value PlansCollaborate cross-functionally to improve customer health and satisfactionLed win-back initiatives reactivating 60%+ dormant accounts
Education
Vignana Jyothi Institute of Arts & Sciences (Co-Ed)
Bachelor of Business Administration - BBA, Hr
2016 — 2018
Dhruva College of Management
PGDM, Marketing & HR
2018 — 2020
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