Sharan Balaji Selvaraju

About Sharan Balaji Selvaraju

I’m a customer-facing professional experienced in guiding users through product understanding, onboarding, and early-stage adoption within SaaS environments. I specialize in helping customers become confident with new features, optimizing their workflows, and ensuring they experience quick and meaningful value from the product.Over the years, I’ve worked closely with customers to understand their goals, assist with setup, simplify key functionalities, and resolve issues with clarity and ownership. My approach focuses on listening deeply, breaking down complex workflows into simple steps, and enabling customers to get the most out of the platform with minimal friction.I enjoy collaborating with cross-functional teams—product, engineering, and support—to relay customer insights and ensure accurate, timely resolutions. Whether it’s building product walkthroughs, creating guides, or conducting 1:1 onboarding sessions, I thrive when I’m helping someone become more confident and successful with a tool.I’m now looking to contribute these strengths to a product-led, global SaaS organization where customer education, structured adoption, and proactive problem-solving matter. My goal is to help customers adopt smarter, achieve outcomes faster, and stay truly engaged with the product.

Experience

1. Associate - Business Operations

   Foodhub

   Oct 2024 — Present · Chennai, IN

Education

• Vellamal Matriculation Higher Secondary School

  High School Diploma, High School/Secondary Diplomas and Certificates

• Saveetha Engineering College

  BE - Bachelor of Engineering, Civil Engineering

  2015 — 2019