Sharanamma Patil
Data Analyst at Byte dance | Operations, Business Intelligence, & Data-Driven Insights | Streamlining Processes & Reducing Costs by 20%+ with Advanced Analytics | Power BI, Excel, SQL Enthusiast
- Role
- Data Analyst at 字节跳动
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sharanamma Patil
I’m a Customer Service Specialist with 5+ years of experience helping customers, solving problems, and making processes smoother. I’ve worked with fast-paced companies like ByteDance and Accenture, where I handled everything from support tickets to team training and performance dashboards. I enjoy working with data, learning new tools, and making sure customers always feel heard. I’m comfortable working remotely and across different time zones. Always curious, always improving. Let’s connect if you’re hiring for customer support, operations, or data-focused roles!
Experience
Data Analyst
Feb 2020 — Present · IN
Achievement 1: Exceptional Customer ServiceSuccessfully implemented a new customer support ticketing system that reduced average ticket resolution time by 30% while improving customer satisfaction scores by 65% points.Achievement 2: Team Development Developed and delivered a comprehensive training program for new customer service representatives, leading to a 70% increase in first-call resolution rate within the first three months of employment.Achievement 3: Policy DevelopmentDeveloped and implemented a new moderation policy aligned with TikTok\'s user guidelines, resulting in a 80% decrease in refund-related disputes.Achievement 4: Performance Reporting Created a detailed Employees performance dashboard, providing actionable insights that led to a 80% improvement in Employes key performance indicators.
Education
Tolani College of Commerce Share e Punjab Society Plot No 151 Mahakali Caves Road Andheri E Mumbai 400 093
Bachelor of Commerce - BCom
2014 — 2017
Tolani College Of Commerce
Bachelor of Commerce - BCom
2014 — 2017
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