Sharan Saxena
Major Incident manager - ITIL & SIAM certified| IT Service management | Tableau Visualization| Advanced Excel| PowerBI
- Role
- Major Incident Manager at Ericsson
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sharan Saxena
Experienced and proactive Major Incident Manager with over 6 years in the IT industry, specializing in managing high-impact incidents, minimizing business disruption, and driving rapid service restoration. Skilled in leading cross-functional teams under pressure, facilitating root cause analysis, and implementing continuous improvement initiatives. Proven ability to communicate effectively with stakeholders at all levels, ensuring transparency and customer satisfaction in critical situations. Adept in ITIL framework and committed to operational excellence in fast-paced enterprise environments.
Experience
Major Incident Manager
Jun 2022 — Present
Education
Sanjeevani Public School
Science
2003 — 2012
IEC UNIVERSITY
Bachelor of Technology - BTech
2015 — 2018
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