Sharan Sasi Kumar
Customer Service Associate @Dollarama
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WORK HISTORY
Customer Service Associate @Dollarama
Calgary, AB, CA
EDUCATION
S.M. Shetty College- Degree Section
Bachelors in Management Studies (BMS), Major in Marketing & Finance
Amity University
Master of Business Administration - MBA, Major in Finance & Logistics
National Education Society's Arts, Commerce & Science College
Higher Secondary Certificate, Business/Commerce, General
St. Francis Xavier High School
Secondary School Certifcate, Class 10
Loyalist College
Post-Graduate Diploma In Management - PGDM, Global Business Management
ABOUT SHARAN SASI KUMAR
I am a results-driven professional with over 5 years of experience spanning financial administration, customer service, logistics, and operational support. My career has allowed me to work in fast-paced, high-volume environments where accuracy, efficiency, and client satisfaction are top priorities.I bring proven expertise in financial reporting, account reconciliations, tax filing, inventory management, and regulatory compliance. Skilled in ERP systems (SAP, QuickBooks) and advanced MS Excel functions (Pivot Tables, VLOOKUP), I help organizations streamline processes, reduce errors, and deliver exceptional service to customers and stakeholders.My experience includes:Financial administration: Accounts payable/receivable, statement preparation, CRA documentationCustomer service: Issue resolution, complaint handling, and process improvement to boost satisfactionOperations & logistics: Inventory control, order fulfillment, and workflow optimizationI am passionate about continuous improvement, collaborative teamwork, and finding innovative ways to solve challenges. Currently based in Calgary, AB,I am open to opportunities across Canada in finance, customer service, logistics, or related operational roles where I can make a measurable impact.
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