Sharan S
EY| ITIL 4 foundation | Quality Management and Service Operations | EMBA (Product Management) | Percussionist
- Role
- Quality Management Manager at EY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sharan S
A skilled IT Service Management professional with over eight years of experience. Focused on incident management, monitoring systems, and cross-functional collaboration, they facilitate swift resolution of critical incidents while ensuring clear communication with stakeholders. Leveraging ITIL certification, they enhance operational efficiency by implementing meaningful and actionable monitoring alerts to prevent downtime. Previously, they contributed to ITSM strategies at Capgemini and NTT DATA, excelling in incident, change, and problem management. Their collaborative approach and commitment to service quality have enabled teams to address challenges effectively. Passionate about optimizing IT processes, they aim to foster organizational growth and client satisfaction through innovative service delivery.
Experience
Quality Management Manager
May 2025 — Present · Bangalore Urban, IN
ITSM Quality Management
Education
CMR Group of Institutions
Bachelor of Arts - BA, Journalism psychology and communicative English
2013 — 2016
North East Frontier Technical University (NEFTU)
Master of Science - MS, Clinical Psychology
2017 — 2019
Sri Sathya Sai Institute of Higher Learning
Leadership Through Self Transformation, Leadership
Dayananda Sagar University
Executive MBA, Product Management
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