Sharan Kumar Asogan

About Sharan Kumar Asogan

Dynamic Service Operations Manager with 11+ years of experience leading end-to-end service delivery operations across diverse industries. Skilled in managing day-to-day IT and business operations, optimizing service workflows, and ensuring seamless delivery aligned with ITIL and ISO/IEC standards.Proven track record in incident, problem, and change management, as well as capacity planning, availability management, and service performance monitoring. Adept at driving service improvement initiatives, managing cross-functional teams, and implementing automation to enhance operational efficiency.Known for fostering strong client relationships, delivering to Service Level Agreements (SLAs), and promoting a culture of continuous improvement. Passionate about transforming service operations into a strategic business enabler

Experience

1. Cluster Head

   Tata Consultancy Services

   Mar 2026 — Present

Education

• Anna University

  Bachelor of Engineering (B.E.), Computer Science and Engineering

  2010 — 2014

• The ICFAI University, Tripura

  Master of Business Administration - MBA, Operations Management

  2018 — 2020

Skills

• Service Desk Management
• Incident Management
• Service-Level Agreements (Sla)
• Windows Server
• Noc Monitoring
• Service Desk
• Mobile and Media Incident Management
• IT Operations Management
• Team Mentoring
• Team Management
• Release Management
• Request Fullfillment Management
• Capacity Management
• Vendor Management
• Microsoft Office
• Service Delivery Management
• Issue Resolution Management
• Team Leadership
• IT Service Management
• Change Management
• Problem Management