Sharan D.

HR Operations Senior Manager @Liberty Blume

Bradford, GB

As a key member of the Senior Leadership Team, I lead a complex, multi-country HR service function, managing a team of leaders who oversee specialist teams delivering services across the full employee lifecycle—from hire to retire. My remit includes offer management, onboarding, organisational change, offboarding, and people services. I support a diverse portfolio of customers across multiple countries, navigating complex operational, regulatory, and cultural landscapes to ensure the consistent delivery of exceptional HR service and operational excellence.• Manage headcount and budgets, ensuring resource allocation is optimal, while billing for additional work and assessing the impact of new demands.• Lead impact assessments for new work demands, facilitating the smooth transition of change consultation work into operations.• Drive team performance by setting clear objectives, evaluating progress, and fostering continuous development.• Conduct regular business reviews to assess customer satisfaction and performance against CSAT, KPIs, and SLAs.• Lead employee engagement activities within Employee Services. Achieved one of the highest employee survey scores as a result of these initiatives within my teams.• Lead Citizen Developer initiatives and drive automation opportunities using RPA to boost operational efficiency.• Implemented HRIS and Avature systems to streamline recruitment and employee data processes, enhancing integration and reporting capabilities across regions.• Contributed to the development and successful deployment of an Employee Assist Chatbot to improve query resolution and enhance the employee experience.• Assisted in the implementation of employee benefits within Workday, enabling seamless access and improved self-service functionality.• Responsible for Business Continuity Planning managing risks, and ensuring compliance with audits and quality assurance standards within my teams.