Sharan Conroy
Customer Manager @Computacenter
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WORK HISTORY
Customer Manager @Computacenter
Reading, GB
Working closely with the Account Manager the Sales Supports are the day to day contact for the customer for all product related requests from quote enquiry through to product delivery and invoice payment.Responsibilities/Duties• Ensure quotations & orders are processed within SLA• Quotes are technically vetted as required• Provide product advice to customers• Keeping the customer updated on the status of their requests & orders• Identifying product recommendations, upsell and attach sell opportunities for the customer• Work with vendors to guarantee the best price possible• Invoice queries are resolved promptly• Problem resolution• Escalation Management• Ability to multi task and prioritise• Customer care – ability to listen, interpret and understand customer needs• Ability to communicate effectively with customers and internal departments• Excellent telephone manner• Ability to take ownership of queries/problems to resolution• Ability to deal with difficult customers• Customer/Internal reports• Attend customer conference calls/customer meetings• Deal with big projects
EDUCATION
St Joseph's Secondary School
GCSE
SKILLS
ABOUT SHARAN CONROY
Senior Sales Support working on a major account account, along with two other sales supports. I am able to work in a team, aswell as alone. Key skills in this role included being able to delegate, lead the team as I was the only senior member within the team, motivating my team members, being their point of contact for help, knowing the team’s targets and making sure they were met. Prior to this role I was an experienced Team Leader with over 4 years experience within a large global multinational telecoms organization. Key skills include leading, motivating a team, managing performance, business reporting, and working towards quarterly business targets and objectives, alongside implementation of projects.
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