Sharalyn C.
Client Experience Enhancer | Life Learning Enthusiast | Skills Development Advocate
- Role
- Client Services Manager at Florida Baptist Financial Services
- Location
- Jacksonville, FL, US
- LinkedIn followers
- 500 followers
About Sharalyn C.
With nearly a decade of experience in the software industry, I am a passionate and proficient Manager of Client Experience specializing in financial management solutions for nonprofit foundations and church extension funds. I hold a Lean Six Sigma Green Belt certification and a Bachelor of Applied Science in Business Administration and Management.My core competencies include customer support, project management, customer relations, problem troubleshooting, business requirements analysis, software testing, and quality assurance. I lead and empower a team of client support staff and analysts responsible for delivering genuine, personalized, and efficient service, as well as ensuring that client feedback and needs are documented, prioritized, and addressed. I also oversee regression testing and product documentation, maintaining high standards for product quality and usability. Additionally, I collaborate with internal teams to facilitate product development, process improvement, and cross-functional communication.My mission is to enhance the client experience and satisfaction while driving continuous improvement in product quality and performance.
Experience
Client Services Manager
Florida Baptist Financial Services
Sep 2025 — Present · Jacksonville, FL, US
Education
Colorado Technical University
Bachelor of Applied Science (BASc), Business Administration and Management, General
2015 — 2016
Colorado Technical University
Associate of Science (A.S.), Healthcare Administration
2011 — 2013
Skills
- Electronic Health Records
- Customer Relations
- Social Media
- Microsoft Office
- Medical Terminology
- Communication
- Multi Tasking
- Ethics
- Computer Application Training
- Microsoft Excel
- Microsoft Word
- Powerpoint
- Human Anatomy
- Human Physiology
- Teamwork
- Cpr Certified
- First Aid Training
- Affordable Care Act
- Healthcare
- Management
- Customer Service
- Time Management
- Phone Etiquette
- Leadership
- Computer Proficiency
- Training
- Public Speaking
- Social Networking
- Team Building
- Team Leadership
- Customer Relationship Management (Crm)
- Microsoft Powerpoint
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.