Sharah W.
Service Experience Lead @Nordstrom
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WORK HISTORY
Service Experience Lead @Nordstrom
Helped customers by understanding their needs and offering the right solutions—similar to qualifying leads in tech sales.Built strong customer relationships to keep them coming back—like building a sales pipeline.Worked closely with different teams to solve problems quickly—just like SDRs work with Account Executives and support teams.Used P.O.S systems to keep track of customer info and follow-ups—similar tools such as salesforce SDRs use for tracking leads.Solved issues before they became bigger problems—similar to handling objections in sales calls.Trained and supported new team members—like sharing best practices on a sales team.Met daily goals and focused on giving great service—just like hitting call or email targets in SDR roles.
EDUCATION
CourseCareers
Tech sales certification
Parsons School of Design - The New School
Parsons Fashion Industry Essentials Certificate
ABOUT SHARAH W.
I’m a customer-obsessed sales professional with over 15 years of experience in high-end retail, styling, and team leadership, and I’m now channeling that experience into the fast-paced world of tech sales. Recently certified in Tech Sales through Course Careers, I’m trained in lead generation, cold outreach, CRM tools, and sales development strategy.My background has given me a deep understanding of client needs, the ability to build trust quickly, and a track record of delivering results—whether through upselling, retention, or team coaching. At Swarovski and Nordstrom, I led teams, nurtured client relationships, and turned service into measurable growth. Now, I’m ready to bring that same passion and discipline to a SaaS sales team as an SDR.If you’re looking for someone who knows how to connect, listen actively, and deliver value from the first touchpoint—I’m ready to bring that energy to tech.Let’s connect.
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