Sharad Sachdev
Head - Customer Support | Service Operations | B2B-B2C | Customer Support | CLCM | Collection & Retention | Partner Management | Ex-Tata Teleservices | Ex ICICI Bank | Ex Escotel Mobile
- Role
- Head - Customer Support at FINKEDA
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sharad Sachdev
Dynamic professional with extensive experience in customer service delivery and project…
Experience
Head - Customer Support
Aug 2024 — Present · Gurugram, IN
Education
Deva Nagri Degree College
B.Com, Commerce
1990 — 1993
National Institute of Management
MBA, CRM & Telecom
2008 — 2010
Skills
- Management
- Customer Lifecycle Management
- Performance Management
- Crm
- Bpo
- Cdma
- Mis
- Employee Engagement
- Distributed Team Management
- Key Account Management
- Competitive Analysis
- Customer Experience
- Management Information Systems (Mis)
- Product Marketing
- Telecommunications
- Vendor Management
- Managed Services
- Gsm
- Product Management
- Wireless
- Customer Relationship Management (Crm)
- Business Process
- Business Planning
- Operations Management
- Sla
- Relationship Management
- Outsourcing
- Leadership
- Finance
- Training
- Customer Satisfaction
- Value-Added Services (Vas)
- Sales Operations
- Customer Retention
- Strategy
- Service Delivery
- Vas
- Business Analysis
- Pre-Sales
- Banking
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