Sharad Porwal

About Sharad Porwal

I work as a Salesforce Technical Architect/Engineering Manager at Gartner where I lead a team of 10 developers in transforming a legacy case management system using Salesforce Service Cloud, Omni-Channel Routing, Sales Cloud, Experience Cloud, REST Integrations and other platform technologies. Prior to Gartner, I worked at Deloitte Digital and Tech Mahindra as Lead Salesforce Developer/Sr. Consultant and Senior Software Engineer, respectively. I am passionate about providing technical solutions to complex business problems and driving digital transformation and innovation. Below is a summary of my experience:•Experienced Engineering Manager, Salesforce Solution Architect having more than 12 years of experience in Design, Development currently leading large scale implementation on Salesforce Platform on Service Cloud, Experience Cloud, Lightning Aura Component, LWC, Lightning Flows, Apex, SFDX & Salesforce Integration Development. • Well versed in leading application design & architecture, utilising integration patterns for high scalability, secure solutions on Salesforce & Cross platform applications.• Hands on experience designing and developing Salesforce & Cloud native solutions utilising Apex, Flows, Omnichannel routing, Milestones, LWC, Chatter & REST APIs.• Experience in Software Development, enhancements & SDLC on Java, Azure Cloud PaaS & related technologies.•12 months of experience working as a Senior Developer and On-site coordinator from client location in London (UK).•Hands on experience in Agile software development methodology using SCRUM framework.•Hands on experience with DevOps, SFDX, VS Code, Version Control, Github, Bit Bucket and Source Tree. •Exceptional skills in problem solving techniques, investigating, debugging & fixing the issues. •Proven skills in learning new technologies and inculcating them with deliverables on priority.•Focused professional who work at the intersection of Technology Offerings & Business Requirements.

Experience

1. Salesforce Technical Architect Engineering Manager

   Gartner

   Mar 2024 — Present · Gurugram, IN

   Leading a team of 10 developers as a Salesforce Architect/Engineering Manager, focusing on Salesforce System integrations, Service Cloud, Omni-channel routing, Live Chat, MIAW, Service Cloud Voice, CTI, REST APIs, Apex, LWC.Built and managed high-performance agile development team, successfully onboarding over business users to the new system within a year, resulting in multimillion-dollar savings in licensing costs and faster value delivery for users and clients.

Education

• BUNDELKHAND INSTITUTE OF ENGINEERING AND TECHNOLOGY, JHANSI

  B.Tech, Electronics and Communications Engineering

  2008 — 2012

Skills

• Mysql
• Jdbc
• Java Message Service (Jms)
• Javascript
• Sdlc
• Business Process Analysis
• C++
• Rpa
• Java
• Servlets
• J2ee Application Development
• Team Management
• Databases
• Business Process Automation
• Sap Basis
• Dom4j
• Sap Netweaver
• Struts
• Uipath
• Software Development
• Jsp
• Activemq
• Java Enterprise Edition
• Mvc
• Pl/Sql
• Oracle
• Sql
• Hibernate