Sharad Kacker
Consultant Business Development & Customer Care @Grnconnect
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WORK HISTORY
Consultant Business Development & Customer Care @Grnconnect
Managing the Operational Team and B2B API Clients: Overseeing team which is responsible for day-to-day operations and Managing the relationship with various API Clients, ensuring smooth functioning and high-quality service to them.Responsibilities:• Performance Monitoring: Regularly reviewing B2B clients performance and addressing their technical and operational issues that arise in coordination with API operation Team and managing customer satisfaction metrics.• Relationship Managing: Coordinating with API Partners technical teams to troubleshoot API issues and with finance tam resolve billing discrepancies.• Process Improvement: Identifying patterns in the issues reported by the partners and suggesting improvements in processes or systems to prevent future occurrences. • Security & Data Management: Implementing security measures to protect sensitive data and ensure secure data transmission. It is accurately processed, stored, and retrieved as needed. • Scalability: Planning for future growth by ensuring that the backend can handle increased loads as the number of API requests rises. Gathering feedback from partners to improve the API and the overall user experience.
EDUCATION
Methodist High School
Xth
Kanpur University, India
B sc, Zoology, Botany, Chemistry
SKILLS
ABOUT SHARAD KACKER
A strategic business planner with a dynamic career record that displays phenomenal growth…
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