Sharad Yedalwar

About Sharad Yedalwar

Experienced leader in advocating strategic management and successful operational…

Experience

1. Global Support Account Manager-us Public Sector

   NetApp

   Oct 2011 — Present · San Jose, CA, US

   Being a critical member of Support Account Management Team, Support Account Managers work with NetApp customers and designated Account/Sales Teams, by providing expertise in the following areas :• Provide personalized proactive technical account management for NetApp US Public Sector ( SLED and Civilian agencies). • Focus on preemptive and preventative consulting to ensure high availability of the customers’ storage systems globally.• Review support bulletins to proactively inform customers for any potential impact.• Tech refreshes plans and migration from old to new storage hardware to generate revenue for Sales Team.• Influences customers to adopt best-practices by regular tracking of preventative remediation actions derived from recommendations.• During any critical events, facilitates issue resolution and ensures effective communication, from customer storage administrators to high level management. • Cross-functional engagement with Engineering for any trends on product issues.• Provide escalation support on critical situations and facilitate the appropriate internal resources to expedite issue resolution.• Conduct weekly customer operations review meeting to build customer relationship and increase product knowledge and collaboration to ensure customer satisfaction.• Perform product trend-analysis to identify and develop a plan to improve usability of NetApp products and technologies as well as strive to increase availability by following best practices.• Working for the customer to develop get well plans, ONTAP upgrade plans, firmware upgrades, bug avoidance.• Account management• Proactive and Reactive Support• Upgrade and change readiness• Customer enablement• Support advocate

Education

• Model Higher Secondary School, Bhopal

  10+2

  1986 — 1989

• Devi Ahilya Vishwavidyalaya

  Bachelor of Engineering

  1989 — 1994

Skills

• Data Storage Technologies
• Clariion
• Infrastructure
• Data Center
• Fibre Channel
• Virtualization
• Vmware
• Nas
• Storage Area Networks
• Operating Systems
• Windows Nt
• San
• System Administration
• Linux
• Storage
• Disaster Recovery
• Unix
• Vendor Management
• Hardware
• Ncda
• Storage Solutions
• Servers
• Iscsi
• Solution Architecture
• Brocade
• Cisco Technologies
• Solaris
• Netapp
• Nfs
• Hp