Sharad Vatsa
APAC Leader - Adobe Commerce (Magento) Customer Engineering
- Role
- Group Manager, Customer Experience at Adobe
- Location
- West Delhi, IN
- LinkedIn followers
- 500 followers
About Sharad Vatsa
With over 15 years experience, I have lead and setup cross-functional teams/projects from ground-up while driving Customer Support Strategy as well as Operations for the business. Adept at collaborating cross-functionally to proactively engage with key business stakeholders to bring forward, the voice of customer to identify, develop and rollout solutions while also managing continuous improvement of all tools being used by Customer Service team and partners globally. I am proficient at driving people, process and technology initiatives to optimise the end to end Customer Support experience by advocating product improvements based on Customer feedback and support volume drivers. Skilled in translating a detailed project plan into tangible results that align with the business objectives. My overall professional experience encompasses demonstrated history of working in Computer Software and Service Industry with skills in Technical Product Support, Service Delivery, Customer on-boarding, Pre-Sales, Solution Consulting, Customer Relationship Management, Contact Center Strategy & Operations, Support Readiness, Transition Management, Vendor Management, Change Management, Operations & Business Performance Management, Outstanding Customer Advocacy skills and simplifying complex problems with innovative solutions.
Experience
Group Manager, Customer Experience
Feb 2021 — Present · Noida, IN
Education
Maharshi Dayanand University
Bachelor of Engineering (B.E.)
2000 — 2004
Indian Institute of Technology, Delhi
Executive Certificate Program on Branding & Corporate Communications
2013 — 2013
Sunstone Business School
Certificate Program (nano-MBA) in Project Management
2016 — 2016
Sikkim Manipal University - Distance Education
M.B.A, Information Systems
2010 — 2012
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