Sharad Sinha

About Sharad Sinha

I’m an Enterprise SaaS Leader with more than a decade of experience driving Customer Success, Product-Led Consulting, AI implementation, and Enterprise Sales across some of the world’s most respected technology companies - including Oracle, Salesforce, Sprinklr, Adobe, Cognizant, and Level AI.My career has uniquely blended enterprise customer ownership, GTM strategy, product delivery, and AI-driven transformation, enabling me to operate at the intersection of business impact, technical depth, and executive partnership.Across roles, I’ve consistently been entrusted with high-visibility, high-impact charters, such as: • Leading enterprise adoption & ROI for global accounts at Sprinklr • Managing strategic GTM programs at Salesforce • Driving multimillion-dollar learning solutions at Adobe • Owning full-cycle Customer Success & renewals at Oracle • Delivering cutting-edge AI/AutoQA/Agent Assist implementations at Level AI • Growing consulting and enterprise portfolios at CognizantToday, in my strategic consulting role at Level AI, I partner directly with C-suite leaders, product engineering, and enterprise clients to deploy AI-driven QA, Agent Assist, VoC insights, and automation frameworks at scale. My work spans technical architecture, onboarding, adoption, and measurable business outcomes.What I bring:*Enterprise customer ownership across Fortune 500 & high-growth SaaS*Deep experience across AI, CX, Contact Center Intelligence & Workflow Automation*Cross-functional leadership across Product, Engineering, Sales & CS*A strong track record of driving adoption, retention, and revenue growth*Hands-on technical understanding of CRM, QA systems, CCaaS, data workflows & integrations

Experience

1. Level AI

   Present

Education

• KV Ganesh Khind

  SSC, Project Management

  1998 — 2003

• Indian School of Business Management

  Executive - MBA, Marketing

  2013 — 2014

• University of Pune - Electronics and Telecom

  Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering

  2005 — 2009

• Vikhe Patil Junior College

  HSC, Information Technology

  2003 — 2005

Skills

• Pipe Generation
• Project Management
• Business Consulting
• Leadership
• Customer Relationship Management (Crm)
• Market Research
• End to End Customer Support
• Vendor Management
• Management Consulting
• Business Development
• Solution Consulting
• Infrastructure Analysis
• Requirements Gathering
• Lead Management
• Business Analysis
• Consulting
• Marketing Strategy
• Business Intelligence
• Requirements Analysis
• Itil
• Pipe Progression
• Itil V3 Foundations Certified