Sharad Saraswat
Techinical Services Specialist at IBM India Pvt. Ltd. | Microsoft Windows Server | VMWare | Active Directory
- Role
- Technical Services Specialist at IBM
- Location
- Ghaziabad, IN
- LinkedIn followers
- 500 followers
About Sharad Saraswat
9 years of experience with Microsoft Windows Server administration (MS Windows Server…
Experience
Technical Services Specialist
Mar 2016 — Present · Chandigarh, IN
Administration Microsoft windows servers 2003, 2008 and 2012 with domain services including Active Directory management, DNS & DHCP Management, Group Policy Management, RAID etc.Hands on experience on clustering environment for Server 2008/2003 & hands on experience on VMWare Environment (ESX Servers, Venter Servers, VSphere Client). Knowledge of HA, DRS, Fault Tolerance (FT) etc.Event Analysis for Windows Servers and using Hyena Tool and EMRG to export Errors and Warnings generating in Event logs of servers available on network and provide Root Cause.Conducting RCA & Problem Management (PM) on repetitive problems & find out solutions.Hands on experience on Installation and Configuration of Domain Controllers, Additional Domain Controllers, Profile issues as per process.Worked on RAID Management and Disk Capacity management.Hands on experience on Patch Management Tools like: Shavlik, WSUS. Firmware and Drivers upgrade on IBM.DELL and HP servers using HP SIM repository and HP PSP/SPP tools & upgraded the VM H/W & VM Tools using Center Server for all the HP/Dell/IBM servers.Symantec Endpoint Protection manager-Installation, configuration, Manage & troubleshooting.Working on Incidents, Change and Problem with ticketing tools like: IP Center, SM9, and Service Center 6.2.We are using tools like: HP SIM, HP Site Scope Manager, HP Report Manager, ILO, SysDB (Server Inventory Database Tool), Lotus Notes Data base, WinDbg, HP Teaming.Preparing and maintaining Onsite documentation of technologies, standards and procedures
Education
Sikkim Manipal University - Distance Education
Master's Degree, MSCIT- Master of Science in Information Technology
2012 — 2014
Jetking Infotrain Ltd.
Diploma in Jetking Computer Hardware & Networking Professional(JCHNP), Computer Hardware & Networking Professional(JCHNP)
2004 — 2006
CCS (Chaudhary Charan Singh)University
B.C.A., Computer Application
2007 — 2010
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