Sharad Gupta

About Sharad Gupta

I help global financial institutions move money reliably, compliantly, and at…

Experience

1. Senior Advisor (International Payments)

   NAB

   Feb 2024 — Present · Gurugram, IN

   Led investigations into high-value international payment discrepancies (SWIFT MT103/202, SEPA, TARGET2, RTGS), ensuring 100% compliance with internal SLAs and regulatory timelines.Trained and coached team members as Subject Matter Expert (SME) in Payment Investigations and Charges.Processed and reconciled adjustments across client, internal, and Nostro/Vostro accounts, clearing 98% of outstanding entries within standard timeframes.Managed complex payment exception queues, including Amendments, BCNR, Cancellations, Recalls, Returns, and Unable to Apply.Coordinated seamlessly with cross-border teams (onshore/offshore), aligning processes and contributing to a 15% improvement in query resolution accuracy.Achieved >95% of monthly individual KPIs consistently while supporting team-level efficiency targets through root cause analysis and structured problem-solving.Initiated and facilitated daily process alignment meetings (“drop-in sessions”), driving real-time updates and enhancing team responsiveness to critical issuesConducted quality control (QC) checks on team investigations and case resolutions, ensuring 99% adherence to process guidelines and minimizing operational risk.

Education

• Lovely Professional University

  Bachelor of Commerce - BCom, Business/Commerce, General

  2017 — 2020