Sharad Banerjee
Learning the paradox that is life
- Role
- Customer Service Representative at Concentrix
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Sharad Banerjee
Hi! I’m Sharad Banerjee, with a career that bridges customer relations, sales, and…
Experience
Customer Service Representative
Nov 2024 — Present · Kolkata, IN
As a Customer Support Representative, I developed strong expertise in handling customer interactions with professionalism, empathy, and efficiency. My experience involved resolving technical and service-related issues, managing high-volume inquiries, and ensuring customer satisfaction through clear communication and timely solutions. Over time, I honed the ability to read beyond surface-level concerns, identifying underlying customer needs and desires, which allowed me to provide tailored support and build trust. This role strengthened my skills in problem-solving, conflict resolution, and emotional intelligence while teaching me the importance of patience and adaptability. I consistently maintained a calm and solution-oriented approach under pressure, transforming challenging conversations into positive outcomes. Most importantly, I gained the ability to navigate people and their expectations smoothly—an experience that continues to shape my professional approach in fostering meaningful connections and delivering exceptional service.
Education
Julien Day School
ISC
Julien Day School, Kalyani
ICSE
2013
NSHM College of Management and Technology
Bachelor of Science (BSc)
2016 — 2019
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