Shara Ervin

Casino Operations Assistant Shift Manager @PENN Entertainment, Inc

Chicago, IL, US

Experienced Gaming Operations Professional dedicated to ensuring smooth and compliant gaming floor operations while enhancing guest satisfaction. With expertise in coordinating schedules, supporting budget initiatives, and maintaining high standards of customer service, I bring a proactive approach to managing both team and guest needs.Customer Satisfaction: Oversee team adherence to service standards and effectively handle guest concerns, creating a welcoming and enjoyable environment.Operational Oversight: Supervise chips, cash transactions, and all gaming equipment for accuracy, accountability, and compliance, including table inventories and table limits.Team Engagement: Engage with team members by addressing feedback, suggestions, and grievances to foster a supportive work environment.Budget Support: Assist in budgeting processes by offering recommendations and tracking departmental adherence to budget guidelines.Profitability and Growth: Contribute to strategies for customer service, revenue growth, and cost management, aligning with the department’s financial goals.Regulatory Compliance: Ensure full regulatory compliance within the assigned areas and promptly report any potential issues to management.My goal is to drive excellence in gaming operations by combining my commitment to guest satisfaction with a detail-oriented approach to compliance and operational integrity