Joanna Small
Administrative Director, Department of Medicine @Hebrew SeniorLife
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WORK HISTORY
Administrative Director, Department of Medicine @Hebrew SeniorLife
Boston, MA, US
EDUCATION
Brandeis University
Bachelor of Arts (B.A.), Sociology - Minor in Women's Studies
SKILLS
ABOUT JOANNA SMALL
Strategic Planning: Collaborated with key stakeholders to identify organizational and market needs. Developed strategic and tactical plans and customized communication to meet the needs of the target audience. Program Development: Led development of programs and initiatives to increase new patient growth and improve organization’s financial performance. Implemented several value-based programs to meet the clinical needs of the community and grow market share. Personnel Management: Cultivated positive relationships with direct reports, resulting in enhanced performance goals and improved quality, service, customer satisfaction and organizational efficiencies. Financial Expertise: Oversaw financial operations and managed operating budgets to achieve organizational strategic goals and improve financial performance. Relationship Management: Recognized as a leader for building strategic relationships with internal and external customers. Led the development of a large base of referring physicians and built strong, collaborative relationships with physician practices to increase new patient volume. Project Management: Spearheaded various multi-faceted public events increasing community awareness of organizational services offered as well as to increase growth. Developed project plans and led team in designing specific process flow for innovative events.
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