Joanna Small

About Joanna Small

Strategic Planning: Collaborated with key stakeholders to identify organizational and market needs. Developed strategic and tactical plans and customized communication to meet the needs of the target audience. Program Development: Led development of programs and initiatives to increase new patient growth and improve organization’s financial performance. Implemented several value-based programs to meet the clinical needs of the community and grow market share. Personnel Management: Cultivated positive relationships with direct reports, resulting in enhanced performance goals and improved quality, service, customer satisfaction and organizational efficiencies. Financial Expertise: Oversaw financial operations and managed operating budgets to achieve organizational strategic goals and improve financial performance. Relationship Management: Recognized as a leader for building strategic relationships with internal and external customers. Led the development of a large base of referring physicians and built strong, collaborative relationships with physician practices to increase new patient volume. Project Management: Spearheaded various multi-faceted public events increasing community awareness of organizational services offered as well as to increase growth. Developed project plans and led team in designing specific process flow for innovative events.

Experience

1. Administrative Director, Department of Medicine

   Hebrew SeniorLife

   Aug 2013 — Present · Boston, MA, US

Education

• Brandeis University

  Bachelor of Arts (B.A.), Sociology - Minor in Women's Studies

  1989 — 1993

Skills

• Healthcare Management
• Social Services
• Strategic Planning
• Healthcare Consulting
• Fundraising
• Nursing
• Hospitals
• Human Resources
• Clinical Research
• Ehr
• Fiscal Management
• Medical Coding
• Healthcare
• Leadership
• Nonprofits
• Policy
• Program Development
• Management
• Radiology
• Medicine
• Customer Service
• Cancer